Senior Lending Support & Settlements Officer

This is an excellent opportunity for someone with strong mortgage lending administration and settlements experience who enjoys working in a collaborative, fast-paced environment. You’ll play a key role in managing the end-to-end processing and settlement of loan applications while ensuring a high standard of accuracy, compliance, and customer service.

THE ROLE

Reporting to the Head of Lending, you will be responsible for supporting the processing and settlement of both CCCFA and non-CCCFA loans.

Working closely with Lending Managers, advisers, solicitors, and internal stakeholders, you’ll ensure applications progress smoothly from approval through to settlement while maintaining compliance with regulatory and internal requirements.

• Manage loan applications through to settlement with accuracy and attention to detail.
• Prepare, review, and process loan documentation.
• Coordinate settlements with customers, advisers, solicitors, and internal teams.
• Ensure compliance with lending policies, AML/CFT requirements, and relevant legislation.
• Maintain accurate loan records and timely data entry.
• Support Lending Managers throughout the lending process.
• Build strong working relationships with internal and external stakeholders.
• Contribute to efficient lending operations and continuous process improvement.
• Apply sound judgement in line with lending and credit policies.

ABOUT YOU

• Solid experience in lending support, settlements, or mortgage administration.
• Strong understanding of NZ mortgage lending and settlement processes.
• Working knowledge of the CCCFA, Privacy Act, AML/CFT, and the Responsible Lending Code.
• Excellent communication and relationship management skills.
• Exceptional attention to detail and organisational ability.
• Strong problem-solving skills and a proactive approach.
• The ability to manage competing priorities and work autonomously.
• A flexible, positive attitude and commitment to delivering excellent service.

To apply please click on the link below or send your CV with cover letter outlining your experience to collette@virtueconsulting.co.nz